SHIPPING / Pickup & returns
How to get your purchases...
Whether you’re a loyal customer, or if it’s your first time shopping with us, we will do everything within reason to make sure you receive the highest quality service and products possible.
Our shipping and return policies may be found in the tabs. If you have any questions please don’t hesitate to ask.
All of the in-stock produce items on our website may be picked up anywhere Three Stone Farm is vending, namely Trumansburg Farmers Market, and our farm in Interlaken NY. Simply place your order and choose the location where you would like to pickup, and we’ll have your order ready for you! No fuss, no muss.
The images on our site are taken by us to match the actual items as well as we can, but please understand that individual varieties/variations will not always be shown. If you see lettuce you’re going to get lettuce, but they may not look exactly like the photo. Everything will however be of the best quality that we have to offer!
All amounts of any items sold by weight will be approximate. We will do our best to get you the amount you asked for but due to the nature of things it will not be exact. That being said, if we are unable to fulfill your order to within 10% of your desired weight you will be refunded the difference in price when you pickup.
We try to keep inventory on our website matching our actual inventory as close as possible, however, things can sell fast, so if you do order something that ends up being sold out, we will substitute with the closest match we have. ie. if you ordered Russet potatoes and we only have Red Norland potatoes left, we’ll put Red Norlands in your bag. If you do not want us to substitute please make a note of it on the checkout page. If you opt to not accept substitutions you will be refunded for any sold out items upon pickup.
As most of our merchandise is made to order, please leave us one week before local pickup. We will send you an email letting you know when your order is ready.